Terms & conditions

The following terms and conditions do not affect your statutory rights as a consumer.

Special Offers - Terms
These terms apply to special offers advertised on our home page: 

All items are offered subject to remaining unsold and are sold on a 'first come, first served' basis.

All orders are subject to final confirmation.

No further discounts or vouchers may be applied.

Prices are quoted including VAT and include duty.

Orders can only be cancelled before the products have been dispatched from www.philipwattsdesign.com

Standard www.philipwattsdesign.com conditions of sale apply (see below)

www.philipwattsdesign.com reserves the right to modify or withdraw all Special Offer.

Product Availability
It is important to note that information about our products does not amount to an offer by us to sell the products on that basis. Rather, it is an invitation to you to make us an offer to purchase that product on that basis, therefore references to 'orders' placed by customers are deemed to be references to offers by such customers to purchase the relevant produce from us. Although we will endeavour to maintain to supply you with the item requested, sometimes we may be unable to fulfil an order. In this instance, you will be informed at the earliest opportunity. Product images displayed on the website may occasionally differ from the respective product names and descriptions, due to changes in packaging and/or availability. 

Order Returns
If after www.philipwattsdesign.com has accepted an order from you (acceptance will be communicated via e-mail on receipt of an order), and you wish to withdraw from the contract, you may do so by communicating that wish to us within 2 working days of our acceptance. All goods are hand made to order and as such non refundable, except in exceptional circumstances we may except returned goods subject to a re-stocking fee. Goods must be returned at the customers cost and risk. For further information please contact our customers services department at sales@philipwattsdesign.com

If goods do not reach you in good condition or are faulty, carriage costs for the affected portion of delivery back to www.philipwattsdesign.com is at our expense. You must contact us to arrange return delivery. Your complaint will be acknowledged within 5 working days and we will keep you well informed about progress. www.philipwattsdesign.com will only credit you for the items that have been damaged or are faulty upon safe receipt of the goods into our hands. We must be notified of damaged or faulty goods within 2 working days. www.philipwattsdesign.com will accept returns and give full refunds only in circumstances where the products have not been tampered with or opened. Refunds will be furnished within 30 days of the agreement to refund. 

Lead times may vary depending on the nature of your order. Delivery to more remote areas of the UK may take slightly longer and incur a surcharge.  www.philipwattsdesign.com cannot be held responsible if any item you have ordered is impounded by or has extra duty charged on it by your local customs and excise department, therefore we recommend that you check with the Customs and Excise Department before ordering from us.

All prices shown are inclusive of VAT.

Website Images
We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen.

Product Specification
All product information and technical specifications contained in www.philipwattsdesign.com are for guidance only, no responsibility can be taken for errors or omissions 

Data Protection
www.philipwattsdesign.com conforms to the UK Data Protection Act. Any information you provide is treated in strict confidence and is stored in a secure location. Customer's details will not be disclosed in any way to any persons outwith www.philipwattsdesign.com. If you do not wish to receive promotional material from us, please register that with us immediately by e-mail. View our Privacy Policy.

www.philipwattsdesign.com reserves the right to abort access of our Internet services if you behaviour is found to be discordant with these terms and conditions at any time. 

Intellectual Property
No permission is given by www.philipwattsdesign.com in respect of the reproduction or use for injurious or commercial purposes of any brand names, product names, designs and any other material shown on the www.philipwattsdesign.com website in which intellectual property rights subsist. ALL RIGHTS RESERVED.

Governing Law
Any use of the www.philipwattsdesign.com Website and any purchase by the customer on this site will be governed by the Law of England and will be deemed to have occurred in the UK and all parties shall submit to the exclusive jurisdiction of the English Courts.